Below you will find answers to our most frequently asked questions related to accessibility at YQG. If you have any questions or concerns or require additional information, please email us at accessibility@yqa.ca

Thank you for flying YQG!

Airline Assistance

If you require special assistance, it is important to contact the airline you are travelling with well in advance of your travel date. We suggest that you do so at least forty-eight (48) hours before your departure time to allow your airline to make any adjustments to accommodate your needs. A Temporary Access Pass may be available to allow a family member or friend accompany you to the Departure gate.

Dropping Off and Picking Up

YQG has a designated drop-off/pick-up location curbside along the Arrivals and Departure doors. They are clearly marked with signage to indicate the drop-off/pick-up locations. All doors are barrier free.

In addition to the above our short-term parking lot has a 30-minute free period to facilitate dropoff/pick-up. This lot is clearly marked and directly across from the Arrival and Departure doors.

Parking

YQG has a cell phone waiting lot, a short-term parking lot and a long-term parking lot. Both the short-term and long-term parking lots have designated accessible parking spots. Please ensure your Accessible Parking Permit is displayed and clearly visible. Our short-term parking lot has a 30-minute grace period (first 30 minutes free) to facilitate drop-off/pick-up.

Wheelchairs

YQG is fully wheelchair accessible. All airlines that serve YQG have wheelchairs for passenger use.

Washrooms

All washrooms at Windsor International Airport are fully wheelchair accessible, pre and post security screening.

Service Animals and Pet Relief Area

Service animals are welcome in our terminal. A designated pet relief area is available. Contact any YQG representative and you will be directed to the designated pet relief area.

Service Animals and Pet Relief Area

Service animals are welcome in our terminal. A designated pet relief area is available. Contact any YQG representative and you will be directed to the designated pet relief area.

Curbside Assistance

Our terminal at YQG is all on one floor for easy accessibility. However/ if you require curbside assistance, please contact accessibility@yqg.ca at least forty-eight (48) hours in advance of your arrival or departure time. For departing passengers, we will assist you until you have been checked in by your airline. For arriving passengers, we will assist you to the curbside zone or pick-up area.

Ground Transportation

Ground transportation, including rental cars, limousines and taxis should be pre-arranged with your service provider in advance to ensure an accessible vehicle is available.

The airport is served by public transit by Transit Windsor. Ail Transit Windsor buses are accessible with ramps and low floors. For more information on Transit Windsor and accessibility, see the following:

www.citywindsor.ca/residents/transitwindsor/About-Transit/accessible-services/Pages/Accessible-Service.aspx

Additional Information and Resources

Windsor International Airport is subject to the Canadian Transportation Agency Accessible Transportation for Persons with Disabilities Regulations.

The Canadian Transportation Agency (CTA) is a valuable resource for learning about air travel accessibility regulations and information for accessible travel. Please follow www.otc-cta.gc.ca/eng/accessible-transportation for further information. CTA also has a dispute resolution service – please contact the CTA at info@otc-g.ca for details.