Flights & Reservations Airport Guide Parking & Ground Transportation Travel Info & Events Corporate & Cargo About YQG
YQG - Your Quick Gateway - Windsor International Airport

Home

Contact Us

Search Our Site

Our Gallery

Terms of Use

Privacy Policy

Site Map





















  Home >> Privacy Policy Email this page to a friend Printer Friendly Page
 
Privacy Policy
 
YQG Web Privacy Statement

Overview

Most of the information accessible on YQG's website does not require you to identify yourself at all. You may access it anonymously. However, YQG does collect personal information about you when you choose to provide it. We endeavour to collect only as much personal information as is absolutely necessary to assist you in conducting business with YQG via the website.

YQG endeavours to provide you with multiple service "channels" for conducting Airport business (e.g. walk-in, mail-in, fax-in, phone-in, etc.) in addition to the Web. If at any time you have concerns about using the Web channel to conduct your Airport business, you can rest assured that we will always provide you with an alternative (traditional) service channel as an option.

Purposes for Which We Collect Personal Information

We collect and retain personal information for the following purposes: 
  • To process your requests for services, products or further information
  • To communicate with you regarding services or products that you have requested - for example to send you a statement or a receipt
  • To identify you if you have a query or concern about the service or product that you have requested
  • To advise you about changes to our web service offerings and of service interruptions
  • To meet legal and regulatory requirements
  • Correcting/Updating Personal Information
If your personal information changes (e.g. name, address, postal code, telephone number, etc.), or you no longer desire our services, we will endeavour to provide a way to correct, update or remove this information. Details of how to do this are usually provided on the web page where the information is collected or displayed.

Use and Disclosure of Personal Information

YQG is the sole owner of the information collected on its site. We do not use or retain personal information that you provide to us for any secondary purposes unless we clearly notify you and gain your permission first. We will not sell, share, rent or otherwise disclose your personal information to any organization or individual outside YQG unless we first notify you and ask your permission. The exceptions to this policy of non-disclosure are stated below. YQG may disclose your personal information:
  • To companies contracted to process your requests
  • For law enforcement purposes
  • For the purpose of acting in an emergency or in compassionate circumstances to facilitate contact with your next of kin or friend if you become injured or take ill.
We use IP addresses to analyze trends, administer the site, track clients' movements, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. We may occasionally report aggregated demographic information in the form of reports and statistics but this is not linked to any personal information that can be used to identify any individual person.

Some of YQG's sub-systems require the use of "cookies". For example, we use cookies when you purchase goods or services over the Internet to save the contents of your "shopping basket" as you proceed from one screen to another. YQG uses "per-session" cookies only. Per-session cookies are small files that are temporarily stored in your computer's memory and are deleted when you leave YQG's website.

From time-to-time our site may request information from you via surveys. Participation in these surveys is completely voluntary and you have a choice of whether or not to disclose the information requested. Survey information will be used solely for the purposes of monitoring and/or improving the use and satisfaction of this site. If you choose not to participate in surveys, you will still be able to use our site or request services or products from us.

Protection of Personal Information

Questions about the collection of personal information should be directed to the Freedom of Information and Privacy Coordinator, Your Quick Gateway (Windsor) Inc. Email, phone and mail addresses can be found under Exceptions below.

If you have any questions or concerns about the security at our website, you can send an email to info@yqg.ca .

Exceptions

There may be certain exceptions to YQG's Privacy Statement. Any and all exceptions will be clearly identified at the moment that information is being gathered.

For more information, or if you have questions or concerns, please contact:

Email: info@yqg.ca  
Phone: (519) 969-2430

Notification of Changes to the Privacy Statement

We reserve the right to change the privacy statement when necessary.

Links to Other Websites

YQG's website contains links to other sites (e.g. community links, business links, etc.). Please be aware that YQG cannot be held responsible for the privacy practices of other sites. When you leave our site, we encourage you to read the privacy statement of each and every website that you visit before you provide any personal information. YQG's privacy statement applies solely to information collected on YQG's website.

Copyright Guidelines for Users

This information is intended as an overview and guide, and should not be considered a legal opinion or in any way conclusive of the provisions of the Copyright Act. In the event that a User requires clarification or wishes to pursue a specific issue, a qualified legal opinion should be sought.

The Copyright Act is complicated, and in particular those rules relating to photographs, sound recordings, and audio-visual materials (e.g. films and video-tapes) have many nuances. If a User intends to use any of those materials for a purpose other than research or private study, YQG requires that a User seek appropriate clarification before making any use whatsoever of the material.

YQG and its affiliated groups hold a variety of materials for which the ownership of copyright may be uncertain. One of the difficulties is to identify and locate the owners of copyright in order to ensure that the appropriate right to use materials is acquired.

It is not YQG's or its affiliated bodies' responsibility to interpret the Copyright Act or to provide legal advice in respect of same. Users, by their use of this site and the materials thereon, accept responsibility for determining copyright.


Home Site Map Contact Us